Frequently Asked Questions

Everything you need to know about your JISULIFE cooling experience.

How long does the battery last on a single charge?

Battery life varies by model and speed setting, but most JISULIFE portable fans offer between 4 to 28 hours of continuous cooling on a full charge.

What is your shipping policy for international orders?

We offer global shipping. Orders are typically processed within 1-2 business days, and international delivery usually takes 7-15 business days depending on the destination.

Do JISULIFE products come with a warranty?

Yes, all authentic JISULIFE products purchased through our official store come with a 12-month limited warranty covering manufacturing defects.

How do I clean and maintain my portable fan?

Most models feature a removable front cover. Ensure the device is powered off, remove the cover, and wipe the blades with a dry or slightly damp microfiber cloth.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

What is your return and refund policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund.