Returns & Exchanges

At JISULIFE, we want you to stay cool and satisfied with your portable cooling solutions. If you are not completely happy with your purchase, we offer a 30-day return policy for most electronics in their original condition.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Package Your Item

Securely place the device, along with all original accessories and manuals, into its original packaging to ensure safe transit.

3

Ship the Product

Affix the provided shipping label and drop off the package at an authorized courier location; please retain your tracking number for reference.

4

Receive Your Refund

Once our technicians inspect the returned electronics, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing